Seamless Transitions: An Example of Migrating from MSP to Linde Group

Client Challenge:

One of our engineering clients found their previous Managed Service Provider (MSP) lacked the capabilities necessary to support their growing needs. With ambitious growth plans, a global user base, and an intricate IT environment, the client sought outsourced IT assistance that could provide quality support while navigating their nuanced operational landscape.

Linde Group Solution:

IT Assessment: We initiated our client relationship with an in-depth IT assessment to evaluate the company's existing infrastructure and identify areas for improvement. Based on the assessment findings, we developed a transition roadmap to move them off their existing MSP.

Optimized Onboarding and Offboarding: Our team streamlined the client's onboarding and offboarding processes, ensuring efficiency and compliance while minimizing disruptions.

Procurement Cost Optimization: Through meticulous analysis, we identified and helped the client obtain volume discounts and cost-saving in procurement, enabling the client to allocate resources strategically and maximize IT investments.

Management of International Office Relocation: Managing a seamless international office relocation project, we ensured minimal downtime and operational disruptions, facilitating a smooth transition for the client's global workforce.

Global Coverage for Enhanced Support: Leveraging key in-market relationships, we bolstered our global capabilities to deliver unparalleled support to the client's European office.

Outcomes and Key Results:

Successful Transition: We facilitated a smooth transition from the previous MSP to the Linde Group supporting our client’s global IT operations.

Enhanced Operational Efficiency: Streamlined processes and optimized procurement strategies contributed to enhanced efficiency, enabling the client to focus on core engineering tasks.

Unparalleled End-User Support:  Our highly responsive ongoing support fostered a positive user experience and maximized productivity.

Smooth International Office Relocation: We provided project management and oversight of an international office relocation and minimized disruptions and downtime, ensuring uninterrupted operations for the international office.

Cost Savings: Identification of cost-saving opportunities allowed our client to reallocate resources and invest in growth initiatives.